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Help Center
  1. Help Center
  2. SMARTester Support

SMARTester Support

Welcome! You can raise a 1st Line support request for SMARTester Support using the options provided.

  • Hardware support request

    For when you need help with the wireless pressure tester

  • Software support request

    For when you need help with the SMARTester App or Portal

  • Account support request

    For with you need help with your SMARTester account or profile

  • Calibration Service

    Make a calibration service booking with SMARTester

  • Instrument Status

    Raise an Instrument Status support request if you need an instrument status to be amended to or from lost or stolen.

  • Suggest a new feature / improvement

    Let us know your idea for a new feature or improvement.

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